FAQ

Orders are packaged and shipped daily. Most orders are shipped within 5-7 business days, however, during periods of high demand please allow 7-10 days for your package to be processed and shipped. All pre-orders ship within 2-4 weeks.

As we print order invoices, we also print shipping labels. When customers orders are printed, a tracking number will be emailed immediately. The tracking will not update until USPS has your package and has processed the package in their system.

All sales are final. No refunds or returns

Our exchange policy lasts 7 business days after the delivery date (excluding Saturdays, Sundays, Holidays). Returns/Exchanges are not processed until we receive the items back at our HQ and the items are in good condition. For a return/exchange email our customer service department.

Once packages have left our HQ and in the hands of USPS we have no control of the package. In most cases, USPS has marked the package delivered before it has actually been delivered and customers receive their package later in the day or the next day. Please allow up to 1-2 business days to be sure your package is not trying to be redelivered by USPS. ICEDOUTFOREVER is not responsible for lost, stolen, incorrect address, or misplaced packages.